☀️ FREE SHIPPING FOR ORDERS Over $100 ☀️
We're based in Lantana, FL, where all of our products are made and shipped directly to you from our warehouse.
Our team is available Monday through Friday, 9 AM to 5 PM ET.
Email us at support@shopsunshinesisters.com. We do our best to respond within 1–2 business days.
Sunshine VIP is our exclusive subscription program with two offerings: the Jordann Jammies Monthly Subscription and the Monthly VIP Tee Club.
Every month you'll receive an exclusive pair of Jordann Jammies available only to VIP subscribers — never sold to the general public. After the month closes, any remaining pairs are sold at full price, so subscribing is the best way to grow your pajama collection for less. Sign up here.
Each month you'll receive a brand new exclusive tee — perfect for staying cozy and stylish all year long. Join here.
Log into your account and select Manage Subscriptions from your Account Details page. From there you can view upcoming orders, edit your size or address, skip a month, or update your payment method.
Yes. To cancel, change your size, or update your address, please make sure changes are confirmed at least 5 days before your next charge date. We cannot exchange or refund purchases already processed through the subscription.
Every pair of Jordann Jammies is designed by Jordann herself using a proprietary signature poly-spandex blend developed after extensive fabric testing. The result is maximum softness, stretch, and comfort — wash after wash.
Yes. We've seen many imitators over the years. You can only purchase authentic Jordann Jammies directly from Sunshine Sisters — the source of the original designs.
Nope. Our pajamas are made with high-quality fabric that holds its shape and softness after every wash.
Absolutely. Jordann is 5'8" and designed these with tall women in mind — no high-water hems here.
Wash in cold water with like colors and tumble dry on low heat. Avoid high heat — it breaks down the fabric over time. Having multiple pairs helps extend the life of each one.
Every piece is hand-dyed in-house, meaning no two items are exactly alike. Color variations are a natural part of the process and part of what makes each piece unique.
Garment dyeing is a process where the finished garment is dyed to achieve a rich, lived-in look that softens over time. Some color variation between pieces is normal and intentional.
All embroidery is done in-house. Detailed or custom designs — like initials or logos — can take up to 30 minutes per piece. This ensures high-quality, long-lasting results on every item.
Mystery items are a surprise by design — that's the fun of it! We can't guarantee specific colors, but we can guarantee you'll love what you get.
Please allow up to 10 business days for order processing. Standard shipping takes 3–5 business days after your order ships. Personalized items may take additional time due to custom embroidery. During high-demand periods, please allow a little extra time.
No — promo codes cannot be applied retroactively. Only one promo code can be used per order, so make sure to choose the best one before checking out.
Once your order ships, you'll receive a tracking number via email. Use that to check your shipment status with the carrier. If you run into any issues, email us at support@shopsunshinesisters.com.
Once an order is placed, we cannot modify it — including the shipping address, items, or payment method. Please review your order carefully before submitting. If you need help, contact us immediately, but we cannot guarantee changes once the order is in processing.
We recommend checking our Size Chart before ordering. If you're between sizes, we suggest sizing up for a more relaxed fit.
Yes, our pajamas are designed to run true to size with a comfortable, relaxed fit. Jordann is 5'8" and wears a medium for reference.
We're happy to help with an exchange for the correct size within 14 days of delivery. Return shipping is the customer's responsibility for fit-related exchanges. See our full Shipping & Returns page for details.
Enter your promo code at checkout in the Discount Code field. Only one promo code can be used per order.
Promo codes generally cannot be combined with sale pricing or applied to already-discounted items unless otherwise stated.
Subscription orders are processed automatically and may not be eligible for promo codes. Check the specific offer terms for details.
We do run welcome offers from time to time — the best way to stay in the loop is to join our email list or follow us on TikTok (@justbeingjordann).
All orders ship from our warehouse in Lantana, FL.
Please allow up to 10 business days for order processing. Large or bulk orders may take additional time.
Standard shipping takes 3–5 business days after your order ships. You'll receive a tracking number by email once your order is on its way.
We ship via USPS, UPS, and DHL.
Yes — free standard shipping on all orders over $100.
We currently ship within the United States only.
You have 14 days from the delivery date to initiate an exchange. After that window, we are unable to process exchanges.
Email us at support@shopsunshinesisters.com with your order number and a photo. We'll cover return shipping and send a replacement at no charge.
If the return is due to our error (defective or wrong item), we cover it. If you're exchanging for fit or preference, return shipping is the customer's responsibility.
Items purchased through TikTok Shop must be returned through the TikTok app per their return process.
Color variation is a natural part of the hand tie-dye process and is not considered a defect. If you believe you have a legitimate defect, send a photo to support@shopsunshinesisters.com and we'll review it.
We accept all major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, Venmo, and Klarna.
Yes! For orders of 30 or more items, please email Jordann@shopsunshinesisters.com for assistance.